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FAQ

  • How do I use a promotional code?
    At the checkout page, you'll find a box labeled 'Have a promo code?'. Enter your code there and click 'Apply'. The discount should then be reflected in your total amount."
  • Do you offer discounts for bulk orders?
    Yes, we offer special pricing for bulk orders. Please contact via email sales@deemflywear.com, chat box or contact form.
  • Can I apply a discount code to an already-placed order?
    Unfortunately, discount codes can't be applied to orders that have already been placed.
  • Do you have any current sales or promotions?
    You can find all our current sales and promotions on our website, homepage, social media or by subscribing to our newsletter for regular updates.
  • Can I use more than one promo code per order?
    Only one promo code can be applied per order. However, a promo code can often be used in conjunction with any ongoing sale on our website.
  • Do you offer special customization for corporate orders?
    Absolutely, we can customize our products to meet your corporate needs. Whether it's incorporating your logo, colors, or designing a completely unique suit, we can cater to your specific requirements. For more details, please contact our customer service via email on adress sales@deemflywear.com.
  • Do you have any discounts for skydiving instructors?
    We certainly do. Skydiving instructors can contact us directly to learn about our special instructor discount program. It's our way of saying 'thank you' for leading the way in this incredible sport.
  • How do I care for and clean my suit?
    We recommend following these care and cleaning guidelines for your Deemflywear suit: - Always rinse your suit with fresh water after each use to remove salt, sweat, and other debris that may cause damage or discoloration. - Hand wash your suit in a mild detergent and cool water. Avoid using hot water, bleach, fabric softeners, or harsh chemicals that may damage the fabric or its properties. - Hang your suit to air dry in a cool, shaded area. Do not wring or twist the suit, and avoid direct sunlight or heat sources that may cause shrinkage or fading. - Store your suit in a cool, dry place away from direct sunlight or moisture. Avoid folding the suit excessively, as this may damage the fabric and its properties. - Consider using a specialized cleaner or conditioner for your specific type of suit material, such as Lycra. Follow the instructions closely and test the product on a small area of the suit before applying it to the entire garment. By following these care and cleaning guidelines, you can help prolong the lifespan and performance of your Deemflywear suit, ensuring that you're always ready to take on your next skydiving adventure.
  • What materials are your suits made from?
    Deemflywear suits are made from high-quality materials that are specifically chosen for their superior durability, flexibility, and comfort. We use a combination of advanced synthetic fabrics, including spandex, ripstop nylon, and Kevlar, to create suits that can withstand the rigors of extreme sports like skydiving. Our fabrics are also designed to provide optimal thermal regulation, moisture management, and breathability, ensuring that you stay comfortable and dry in any weather conditions. In addition to our standard materials, we offer custom options for customers who want to personalize their suits further according to their unique preferences. Whether you are a professional skydiver or just starting, Deemflywear has a suit that will meet your needs and exceed your expectations.
  • Do you offer a warranty on your suits?
    Yes, we stand behind the quality of our suits. All our suits come with a one-year warranty against manufacturing defects. Please note that this does not cover wear and tear or damage caused by misuse.
  • What is the lifespan of a Deemflywear suit?
    The lifespan of a Deemflywear suit depends on a variety of factors including frequency of use, maintenance, and the level of wear and tear it experiences during use. With proper care and maintenance, Deemflywear suits can last anywhere between 200 and 500 jumps. It's important to follow the care instructions provided with your suit and to avoid exposing it to harsh chemicals or extreme heat. Regularly inspecting your suit for signs of wear and tear can also help to prolong its lifespan. At Deemflywear, we pride ourselves on our durable, high-quality materials and expert craftsmanship to ensure that you get the most out of your suit. So, investing in a Deemflywear suit is a wise decision that provides good value for your money.
  • How can I update my account information?
    You can update your account information by logging into your account and selecting 'Account Settings'.
  • How secure is my personal information?
    We take security very seriously. Our website uses secure SSL encryption to protect your data and we do not sell or share your personal information with third parties.
  • How do I send my skydiving suit to Deemflywear for adjustments?
    To send your suit to Deemflywear for adjustments, please follow these steps: Contact Deemflywear via contact form. Choose subject : "RETURNS AND SHIPPING INQUIRY" In field "Order Number" provide your order number to help us identify your request and proceed with any necessary corrections. Our team will guide you through the process and ensure that all your requirements are met. Record a short video of yourself wearing our product. Describe anything you consider imperfect or areas you would like to improve. Your feedback is crucial to us, and the video will help us understand how to meet your expectations precisely. Wash the suit before shipping, as we only work on clean suits. Otherwise, a laundry charge of 50 EUR will apply. Request a suit pickup. We can send a courier to your door to pick up the product at the lowest possible price. Please note that couriers have a limited range, so there is a possibility that we may not be able to organize shipping for you. Remember that feedback and clear communication will save both of us time and money. We always strive to find solutions, even in the most challenging cases. At Deemflywear, we take pride in providing exceptional customer service and high-quality products. When you send your suit to us for adjustments, trust that our experienced team will take care of it, making the necessary modifications to ensure a perfect fit.
  • Do you ship internationally?
    Yes, we do! We ship our products globally. Shipping fees and delivery time may vary based on the destination. You can check the details during checkout.
  • Can I return or exchange custom-made items?
    Due to the nature of custom-made items, we generally do not accept returns or exchanges on these products. However, if there's an issue with the fitting or the product is not as described, please contact on office@deemflywear.com
  • Can I track my order?
    Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and link. You can use this information to track your package until it arrives.
  • What if my item arrives damaged or defective?
    If your item arrives damaged or defective, please contact our customer service immediately. We'll resolve the issue as quickly as possible.
  • How long does it take to make a custom suit?
    Production times can vary, but generally, a custom suit takes around 6 weeks to create from the date the order is placed and measurements are received, and payment.
  • What if I'm not satisfied with my suit?
    If you're not satisfied with your suit, please contact our customer service team. We gonna find solution.
  • What happens if my suit doesn't fit properly?
    CONTACT US .... before sending back our products for adjustments. Drop us an email at office@deemflywear.com. Provide us with your order number so that we can identify your request and proceed with any necessary corrections or changes to your request. Make us a short video of yourself wearing our product. Describe anything you consider imperfect or what you would like to improve. Your feedback is incredibly important to us, and thanks to the video, we will be able to understand precisely how we can meet your expectations can see how the product fits you. Thank you for your cooperation and trust. We are ready to take action and will make every effort to ensure your complete satisfaction with our products. After sending a message to us, we will get in touch with you. Sending the wrong fitting product before contacting us, causes data limitations necessary to fit your gear as you like. Also, we are gonna send you a courier to pickup the product at the lowest possible price.
  • What should I do if my order is late?
    If your order is past its estimated delivery date, please contact our customer service team. They will investigate and provide an update on your order's status.
  • Can I schedule a delivery date with Deemflywear?
    Yes, you can schedule a delivery date with Deemflywear for your skydiving gear. We understand the importance of having the right gear for your skydiving adventure, and we strive to provide exceptional customer service throughout the entire process. Once you have placed your order on our website, you will receive a confirmation email with an estimated delivery date. You can also contact us directly to schedule a specific delivery date that works best for you. We work with reputable shipping companies to ensure that your order arrives on time and in excellent condition. If you have any questions or concerns about your delivery, please do not hesitate to reach out to our customer service team for assistance.
  • Do you offer eco-friendly packaging?
    Yes, we are committed to minimizing our environmental impact. All our products are shipped in eco-friendly packaging.
  • Do you offer express shipping for last-minute orders?
    Yes, we do offer express shipping options for an additional cost. You can select this option product page : Rush Order
  • How does your affiliate program work?
    Our affiliate program allows you to earn commission on any sales generated through your referral link. Simply share your unique link or discount code.When someone makes a purchase using that link or code, you'll earn a percentage of the sale.
  • How To Get Commision from the Affiliate Program?
    Go to “My Account” search for “MY AFFILIATE ACCOUNT” then move to “Summary” You can choose between cash or a voucher for shopping in our store.
  • Can indoor skydiving and skydiving instructors join the Affiliate Program?
    Absolutely! Indoor skydiving and skydiving instructors are welcome to join our Affiliate Program. It's a simple and effective way to earn extra income. By sharing your personal affiliate link or providing discount codes to your students, you can not only enhance their experience but also benefit from the program. Join now and start enjoying the perks of our Affiliate Program!
  • How to join the Affiliate Program?
    Thank you for your interest in becoming an affiliate of Deemflywear! To join our affiliate program, simply visit our website and navigate to the 'Affiliates' section
  • How To Create Discount Codes / Vouchers to Share?
    Deemflywear offers discount codes and vouchers that can be used on their products. These codes are typically shared through their affiliate program, which allows customers to earn rewards by referring others to Deemflywear's website. To create a discount code or voucher, customers can sign up for the affiliate program and generate a unique code that can be shared with others. When someone uses the code to make a purchase, the customer who referred them will earn a commission or reward. Keep in mind that discount codes may have certain restrictions or expiration dates, so it's important to read the terms and conditions carefully before using them. Overall, Deemflywear strives to provide high-quality products at affordable prices, and their discount codes and vouchers can help customers save money while supporting the business.
  • What payment methods do you accept?
    "We accept several payment methods including bank transfer, PayPal. We strive to make your shopping experience as convenient as possible."
  • Can I make changes to my order after it's been placed?
    We process orders quickly, but we will do our best to accommodate any changes to your order. The fastest way to get in touch with us is by emailing our customer service team at order@deemflywear.com or via chat box
  • How long does delivery typically take?
    Delivery times vary based on your location and the shipping method selected and order type. Generally, 6 weeks, rush order 2 weeks and Super Duper rush order in 1 week ( Not always available)
  • How can I create an account?
    To create an account, go here: From there, you'll be asked to provide some basic information such as your name and email address. Once you've completed this process, you'll have your own personal account.
  • How can I contact customer service?
    You can contact our customer service team via email at office@deemflywear.com or call us at our hotline number displayed on our 'Contact Us' page. We're here to assist you Monday to Friday, from 9 am to 5 pm.
  • Do you offer suits for different types of skydiving?
    Yes, we offer a range of suits suitable for various types of skydiving, including freeflying, formation skydiving, supply Drop Zones and tunnels. Please check our product descriptions for more details.
  • Do you have a size guide?
    Yes, we have a comprehensive size guide on our website. If you need further assistance, our customer service team is happy to help.
  • Can I order a suit as a gift and have it shipped directly to the recipient?
    Yes, you can order a suit as a gift and have it shipped directly to the recipient. Just enter their details as the shipping address when placing your order.
  • Can I order a suit with additional padding?
    Yes, we can customize your suit with additional padding. You can select this feature when placing your order.
  • How do I know which suit is right for me?
    Choosing the right suit depends on various factors such as your experience level, the type of jumps you do, and your budget. At Deemflywear, we offer a wide range of suits designed to meet the needs of all skydivers, from beginner to pro. Our friendly and knowledgeable staff can help you find the perfect suit based on your specific requirements. We also offer custom designs and modifications, so if you have a particular style or need, we can work with you to create a unique suit that fits you like a glove. Ultimately, the best way to find the right suit is to contact us and speak with one of our experts who will guide you through the process and ensure you get the best suit for your needs.
  • Can I place an order using a mobile device?
    Absolutely, our website is mobile-friendly and you can place orders using any mobile device.
  • How can I unsubscribe from your email list?
    We are sorry to hear that you would like to unsubscribe from our email list. To do so, simply click the "unsubscribe" button located at the bottom of any email you have received from us. This will automatically remove you from our email list. Alternatively, you can also contact our customer support team and request to be unsubscribed. We will be happy to help you with any questions or concerns you may have.
  • What if I forget my account password?
    If you've forgotten your password, simply click on 'Forgot Password' on the login page, enter your email address, and follow the prompts. You'll receive an email to reset your password.
  • Can I pick up my order from your location?
    Yes, you can pick up your order from our location in person. At checkout, simply select "Pickup at Deemflywear" as your shipping option. We will notify you via email or phone once your order is ready for pickup. Our workshop is based in Warsaw on Botaniczna 66 str, and we are open Monday through Friday from 9 am to 6 pm. Let us know the planned arrival to be sure that everything is ready. We take pride in providing quality custom skydiving gear and exceptional customer service. If you have any questions about your order or need assistance, please don't hesitate to contact us via phone or email. We're always happy to help!
  • Do you offer rush orders?
    We do offer a rush order service for an additional fee. Please contact our customer service team to arrange this. The Rush order is switch of if our workshop working with full capacity.
  • How do I know if my order was placed successfully?
    After your order is placed, you will receive an order confirmation email. If you haven't received this email, please check your spam folder. If you still can't find it, please contact our customer service team.
  • Do you offer suits for children?
    All of our suits can be made in children's sizes. Contact us via email on sales@deemflywear.com, chat box or contact form if you have any question.
  • Do you offer discounts for professional skydivers?
    We offer a professional skydiver discount program. Please contact contact us via email on grzegorz@deemflywear.com, chat box or contact form
  • Do you offer repairs or alterations on suits?
    We do offer repairs and alterations and upgrades according to customer requests ( Only our products). Please contact our customer via email on adress office@deemflywear.com, or chat box for more details, delivery time and Price.
  • What are the benefits of creating an account?
    Creating an account with us allows for faster checkouts, the ability to save preferred payment methods, and provides an easy way to track and manage your orders. You can also opt-in for our newsletters to stay updated on new product launches and exclusive deals.
  • How often do you release new designs or products?
    We release new designs and products not regulary, its depends from development process. However, our team is constantly working on innovative concepts and enhancements, so do keep an eye on our website and newsletters for the latest updates.
  • Are all your products made in-house?
    Yes, all our products are made in-house to ensure quality and craftsmanship. Each suit is designed, cut, and stitched by our talented team right here in our facility.
  • Can I get a suit tailored to fit my specific body shape and size?
    Absolutely! We specialize in providing tailored suits crafted to fit your unique body shape and size. Our made-to-measure and bespoke tailoring services ensure a personalized fit and allow you to choose from a range of styles, fabrics, and details. Whether you have specific preferences or need adjustments for a perfect fit, our expert tailors are dedicated to creating a suit that complements your individual style. Experience the luxury of a suit tailored just for you!
  • What should I do if I've lost my account login details?
    If you've forgotten your password, you can click the 'Forgot Password' link on the login page and follow the instructions to reset it. For other account-related issues, please contact our customer service team for assistance.
  • How do I delete my account?
    To delete your account, please contact our customer service team who will assist you with the process. Please note that once your account is deleted, all order history and personal details will be permanently removed from our database.
  • Does Deemflywear offer any affiliate program or referral program?
    Yes, Deemflywear offers an affiliate program that allows you to earn commission by promoting our products and generating sales. You can become an affiliate by filling out the application form on our website. Our affiliate program offers a generous commission rate of % on each sale made through your unique referral link. Additionally, we also offer vouchers that you can share with your audience to get them excited about shopping with Deemflywear. These vouchers can be customized, and you can create them easily using our voucher creation tool, which is available in your affiliate dashboard. To access the voucher creation tool and create vouchers, simply log in to your account, click on the "My Account" tab, and select "create vouchers to share." There you can customize, create, and share vouchers based on available codes, with your audience to generate more sales and earn more commission.
  • Can I order a suit in a custom size?
    Yes, we specialize in custom-sized suits. During the order process, you can provide your measurements and we'll tailor the suit to your specifications.
  • How do I know what size to order?
    Refer to our detailed size guide, feel free to contact our customer service for personalized advice.
  • How do I measure myself for a custom suit?
    We've prepared a comprehensive measuring guide that you can find inside the Measurements form. It provides step-by-step instructions to ensure you get accurate measurements.
  • Can I get a digital preview of my custom suit?
    Absolutely, once your custom suit design is finalized, we'll provide a 3D mockup preview for your approval.
  • Can I order a suit with a custom design or logo?
    Absolutely, we can incorporate custom designs or logos into your suit. Please contact us via email order@deemflywear.com , chat box or contact form.
  • Can I provide my own design for a suit?
    We welcome customer designs. You can share your design idea with our team via emial order@deemflywear.com, and we'll see how we can best accommodate your request.
  • Can I order a matching suit for my team?
    Absolutely, we'd be thrilled to help outfit your team! Contact our sales team to discuss your team's needs and bulk order discounts.
  • Can I order a suit in my company's brand colors?
    Absolutely, we can customize our suits to match your company's brand colors. For such requests, please reach out to our customer service team who will guide you through the process.
  • Do you offer custom embroidery?
    Yes, we offer custom embroidery. You can add this option when customizing your suit. you will find more information on our embroidery page:
  • Do you offer custom printing?
    Yes, we offer custom print according to customer request. Our Graphic designers are ready at your disposal. You will find more information on our printing page:
  • Can I order a suit in a different color than what is shown on the website?
    We offer a wide range of colors for all our suits. If you don't see the color you're interested in on our website, please contact us and we'll do our best to accommodate your request.
  • Can I order matching suits for my family or team?
    Definitely. We're more than happy to create matching suits for groups. Simply reach out to our customer service team, and they will guide you through the ordering process.
  • Can I get a suit that's not listed on your website?
    We strive to accommodate all customer requests. If you're interested in a specific design that's not currently listed on our website, please contact our customer service team, and we'll do our best to assist you.
  • How is sales tax calculated?
    Sales tax is calculated based on the laws and regulations of the state or province to which the item is being shipped. The tax is estimated at checkout and may be adjusted upon confirmation of the shipping address.
  • Can I add items to my order after it's been placed?
    Once an order is placed, it typically goes into processing very quickly, so we can't guarantee we'll be able to add items. However, please contact our customer service immediately, and we will do our best to accommodate your request
  • Can I order a suit as a gift for someone else?
    Absolutely! You can order any of our gear as gifts. Contact our customer service to for more information
  • Can I cancel my order?
    Orders can be canceled within 10 days of placement. After this period, we may have already begun production or shipping. Please contact customer service immediately if you need to cancel an order.
  • Can I use a debit card to place an order?
    Yes, we accept both debit and credit cards for payment via Paypal
  • Do I need to create an account to place an order?
    While we recommend creating an account for a smoother checkout process and order tracking, you can also place an order as a guest.
  • Can I change the shipping address for my order?
    Yes, you can change the shipping address before your order is dispatched. contact us via email on address offcie@deemflywear.com , chat box or contact form.
  • How do I update my shipping or billing information?
    You can update your shipping and billing information by logging into your account, selecting 'My Account', and then choosing 'Shipping Address' or 'Billing Information'. From there, you can add, edit, or remove your information.
  • Do you have a retail location where I can try on suits?
    Currently, we operate primarily online to reach a wider audience. We provide detailed sizing charts and a dedicated customer service team to help you find the perfect fit. However, keep an eye out on our social media and newsletters for any updates regarding pop-up stores or events in the future.
  • Do you have suits for different skill levels of skydivers?
    Yes, we offer suits suitable for all skill levels, from beginners to professional skydivers. Each product page on our website includes details about the suitability of the suit for different skill levels. If you not sure what you should to wear contact us via email grzegorz@deemflywear.com, chat box or contact form
  • Are your suits resistant to wear and tear?
    Our suits are designed with durability in mind, using high-quality materials that are resistant to wear and tear. However, as with any clothing, proper care and maintenance will ensure they last longer.
  • Do you have a suit suitable for indoor skydiving?
    Yes, we have suits that are suitable for indoor skydiving. You can find these in our 'Indoor Skydiving' category.
  • Are your materials eco-friendly?
    Absolutely, we're committed to sustainable practices. Our suits are made from high-quality, eco-friendly materials, and 90% of our fabrics are sourced from the EU.
  • Can I see samples of your fabric and color options?
    Yes, we have a variety of fabric and color samples available. Please visit our Fabric and Colors page.
  • Can I order a custom suit with additional features from Deemflywear?
    Yes, absolutely! Deemflywear specializes in creating custom suits tailored to your specific needs and preferences. We offer a range of additional features that can be added to your custom suit, such as reinforced stitching, extra pockets, and various color options. We also offer different types of materials and fabrics to ensure that you get the perfect suit for your skydiving needs. Our team of experts will work with you to understand your requirements and create a suit that fits you perfectly and meets all your specifications. Just send over the details of what you need and we'll get started on creating the perfect suit for you. Don't hesitate to reach out to our team for any questions or inquiries you may have. We are always happy to help!
  • What is the best suit for a beginner?
    The best suit for a beginner would depend on individual needs, body build and skydivng path. Contact us via email on adress grzegorz@deemflywear.com, chat box or contact form to get professional advice.
  • How do you ensure quality in your products?
    We maintain rigorous standards throughout our production process, from sourcing sustainable, high-quality materials to employing skilled artisans for tailoring. Each suit undergoes a thorough quality check before being shipped.
  • What is the average weight of your suits?
    The average weight of our suits varies depending on the size and model, but typically they weigh between 0.7 1.5 kilograms. The exact weight of each suit is listed under the product specifications on our website.
  • What type of materials are your suits made of?
    Our suits are made from high-quality, durable materials designed to withstand the extreme conditions of skydiving.
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